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FAQ

We would love to help answer any questions you may have via our contact form. As we do get asked the same questions many times over, hopefully you will find your answer below to save time waiting for our reply.


Authenticity
We know it can be very difficult sorting out the good sellers from the bad. At Bravo Jewellery we value our existing customers and our future customers by only selling authentic jewellery and watches. We would be delighted for you to try our heavily discounted jewellery and watches.

  • Bravo Jewellery is a Registered Australian Company.
  • Bravo is based in Australian and we ship from Australia.
  • We issue ABN tax invoices online upon payment.
  • We have an Australian business bank account. You pay a registered Australian business, Bravo Jewellery.
  • We are verified and secured by Go Daddy, www.godaddy.com. Please check out the Go Daddy seal at the bottom of our website.
  • We feature on www.myshopping.com.au, www.shopbot.com.au, www.getprice.com.au.  Only verified Australian companies can feature of these comparison websites.
  • PayPal payment system enables buyer's 100% purchasing security, as you can put any payment on hold to dispute it. PayPal enable you, the customer, the ability and time to visit your local jeweller to verify our jewellery and watches for your peace of mind.
  • 30 days no questions asked money back guarantee. All shipping is free of charge. No restocking fee on returns.

Are our Watches & Jewellery Real and Genuine?

Absolutely!
All our items are genuine, real and as described.
Besides the fact that we highly value repeat business and know the importance of word of mouth for business success, we would not be able to sell fakes.
WHY? We are based in Australia and ship from Australia. We would not be able to import commercial quantities into Australia and get away with it over all these years.
More over there is the law, the Australian Police, ACCC, Small claims tribunal, Customers, Federal police. The list goes on.


All our items are guaranteed to be 100% genuine and as described.


Privacy & Security

Bravo values the privacy and confidentiality of individuals, so we will not disclose or
distribute customer details or information.

Your private information is secure. We use GoDaddy 256 bit SSL certificate which keeps your details safe by protecting the information that's flowing to and from your website. It encrypts names, addresses, passwords, account and credit card numbers and more so hackers and other online criminals can't read them.


Payments - Available Upon Checkout

  • PayPal
  • Credit Cards - via PayPal only
  • Bank Deposit - Australian & New Zealand customers only
  • Cheques - Australian customers only
  • Money Orders - Australian customers only


Feedback From Our Customers

We aim to offer the best quality items to our customers at affordable prices and with personalised service! For feedback from our customers please refer to our Testimonials page & if you'd like to share your experience to add to our page please email us on info@bravojewellery.com

 

Delivery Times

We are located in Australia and ship worldwide. We ship items daily. Delivery times will vary and are the responsibility of Australia Post. Generally the delivery times are as follows:

  • NSW 1-2 days
  • ACT  1-2 days
  • QLD  2-4 days
  • VIC   1-3 days
  • NT     3-6 days
  • WA    3-6 days
  • SA     2-4 days
  • New Zealand   5 days
  • International 10 days

Items Location

We are located in Australia and ship worldwide. We sell online only.

 

Changing Your Mind

To help you buy online with confidence, we provide a full refund in the event that you change your mind. We offer a full money back guarantee, no questions asked provided the item is returned in its original condition within 30 days.

Return shipping charges and custom orders are non-refundable. For full details please refer to our Shipping & Returns Page.

 

Returns Policy

30 Day no questions asked full money back guarantee. For our full policy on Returns please refer to our Shipping & Refunds page.

 

Ring Resizing

We offer a ring resizing service. Resizing is professionally done by a master jeweller with over 20 years experience.

Please note we do not recommend resizing rings more than 4 sizes each way. Some rings aren't resizable. Please enquire prior to purchasing.

We can't guarantee workmanship of other jewellers hence if you choose to have the ring resized and it gets damaged in the process we will not be responsible for reimbursement of costs and the item will not be eligible for a refund or return.

 

Custom Made Orders

If you see an item in our store, but would like to have it with a different gemstone or see a ring that can't be resized to your size we can order the items custom made to your liking.*

A non-refundable deposit of 25% is payable upon placing the order. Custom orders are not refundable for change of mind. The cost of the custom made product may differ from the item instore based on the gemstones or amount on gold used in the custom order.

Delivery times on custom made orders is 2 - 8 weeks from date of payment. For more specific information please contact us with the design number you're interested in and specifics of your custom order.

*Applies to items with individual cost of $400 or more.



LayBuy LayAway

We do offer laybuy service. A 25% deposit is required and payment completed within 4 weeks. Please contact us if you require further assistance.



Facebook

Please join our facebook page. We often have special offers available to our facebook friends.
http://www.facebook.com/bravojewellery

 

Contact Details

We offer email reply service and live help service. We endevour to reply to emails within 24 hours at the latest but generally within the hour. Our email address is info@bravojewellery.com



Ring Size Converter

Unfortunately there is no true standard for ring sizes. The chart below is only a guide. A proper fitting by a jeweler is always best.
 

Inside Inside Inside Inside Number Sizes Wheat Sheaf    
Diameter Diameter Circumference Circumference US/Canada British Japanese Swiss
(inches) (mm) (inches) (mm) Standard Irish Equivalent Equivalent
       

 

Australian    
          Equivalent    
0.458 11.6 1.438 36.5 0      
0.466 11.8 1.463 37.2 1/4      
0.474 12.0 1.488 37.8 1/2 A    
0.482 12.2 1.513 38.4 3/4 A 1/2    
0.490 12.4 1.539 39.1 1 B 1  
0.498 12.6 1.564 39.7 1 1/4 B 1/2    
0.506 12.9 1.589 40.4 1 1/2 C    
0.514 13.1 1.614 41.0 1 3/4 C 1/2    
0.522 13.3 1.639 41.6 2 D 2 1.50
0.530 13.5 1.664 42.3 2 1/4 D 1/2    
0.538 13.7 1.689 42.9 2 1/2 E 3 2.75
0.546 13.9 1.714 43.5 2 3/4 E 1/2    
0.554 14.1 1.740 44.2 3 F 4 4.00
0.562 14.3 1.765 44.8 3 1/4 F 1/2 5 5.25
0.570 14.5 1.790 45.5 3 1/2 G    
0.578 14.7 1.815 46.1 3 3/4 G 1/2 6 6.50
0.586 14.9 1.840 46.7 4 7  
0.594 15.1 1.865 47.4 4 1/4 H 1/2   7.75
0.602 15.3 1.890 48.0 4 1/2 8  
0.610 15.5 1.915 48.7 4 3/4 J   9.00
0.618 15.7 1.941 49.3 5 J 1/2 9  
0.626 15.9 1.966 49.9 5 1/4 K   10.00
0.634 16.1 1.991 50.6 5 1/2 K 1/2 10  
0.642 16.3 2.016 51.2 5 3/4 L   11.75
0.650 16.5 2.041 51.8 6 L 1/2 11 12.75
0.658 16.7 2.066 52.5 6 1/4 12  
0.666 16.9 2.091 53.1 6 1/2 M 1/2 13 14.00
0.674 17.1 2.116 53.8 6 3/4 N    
0.682 17.3 2.141 54.4 7 N 1/2 14 15.25
0.690 17.5 2.167 55.0 7 1/4    
0.698 17.7 2.192 55.7 7 1/2 O 1/2 15 16.50
0.706 17.9 2.217 56.3 7 3/4    
0.714 18.1 2.242 56.9 8 P 1/2 16 17.75
0.722 18.3 2.267 57.6 8 1/4    
0.730 18.5 2.292 58.2 8 1/2 Q 1/2 17  
0.738 18.7 2.317 58.9 8 3/4 R   19
0.746 18.9 2.342 59.5 9 R 1/2 18  
0.754 19.2 2.368 60.1 9 1/4 S   20.25
0.762 19.4 2.393 60.8 9 1/2 S 1/2 19  
0.770 19.6 2.418 61.4 9 3/4 T   21.5
0.778 19.8 2.443 62.1 10 T 1/2 20  
0.786 20.0 2.468 62.7 10 1/4 U 21  
0.794 20.2 2.493 63.3 10 1/2 U 1/2 22 22.75
0.802 20.4 2.518 64.0 10 3/4 V    
0.810 20.6 2.543 64.6 11 V 1/2 23  
0.818 20.8 2.569 65.2 11 1/4 W   25
0.826 21.0 2.594 65.9 11 1/2 W 1/2 24  
0.834 21.2 2.619 66.5 11 3/4 X    
0.842 21.4 2.644 67.2 12 X 1/2 25 27.50
0.850 21.6 2.669 67.8 12 1/4    
0.858 21.8 2.694 68.4 12 1/2 Z 26 28.75
0.866 22.0 2.719 69.1 12 3/4 Z 1/2    
0.874 22.2 2.744 69.7 13   27  
0.882 22.4 2.769 70.3 13 1/4 Z1    
0.890 22.6 2.795 71.0 13 1/2      
0.898 22.8 2.820 71.6 13 3/4 Z2    
0.906 23.0 2.845 72.3 14 Z3    
0.914 23.2 2.870 72.9 14 1/4      
0.922 23.4 2.895 73.5 14 1/2 Z4    
0.930 23.6 2.920 74.2 14 3/4      
0.938 23.8 2.945 74.8 15      
0.946 24.0 2.970 75.4 15 1/4      
0.954 24.2 2.996 76.1 15 1/2      
0.962 24.4 3.021 76.7 15 3/4      
0.970 24.6 3.046 77.4 16  

 




 

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